Hello there,
I am Andrew, — a Software Engineer with a Computer Science degree from Universitas Indonesia.
I have hands-on experience in building and maintaining production-grade systems, covering backend services, frontend interfaces, infrastructure, and deployment pipelines.
My interests span Software Engineering, System Design, DevOps, and Network Engineering. I'm passionate about delivering scalable and reliable solutions that drive impact.
I have hands-on experience in building and maintaining production-grade systems, covering backend services, frontend interfaces, infrastructure, and deployment pipelines.
My interests span Software Engineering, System Design, DevOps, and Network Engineering. I'm passionate about delivering scalable and reliable solutions that drive impact.
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About my backgrounds
Bachelor of Computer Science Universitas Indonesia
Aug 2019 - Jan 2023
CGPA: 3.94 / 4.00
Natural Science SMAK 1 PENABUR Jakarta
2016 - 2019
My experience so far
Backend Software Engineer - Customer Care - Traveloka
Sep 2024 - Now
- Led customer care ticketing archival project, successfully archiving over 750 GB from relational databases into cost-efficient storage while maintaining data accessibility and consistency, avoiding approximately ~$100k in monthly additional operational costs
- Led the Generative AI adoption within the customer care team, ensuring a strong foundation for both engineering and product team to establish Generative AI powered features
- Designed and implemented the Generative AI service architecture for the customer care team, enabling rapid feature development while ensuring backend system reliability, observability, and monitoring
- Conducted load testing for the Generative AI platform, identifying and resolving concurrency issues to prepare the services for production traffic
- Improved overall system reliability by proactively enabling circuit breakers on critical endpoints, successfully preventing cascading failures across large-scale microservices
- Led the technology modernization on the CRM platform, this transition resulted in better user experience, faster development cycles, and improved code maintainability and scalability
- Led the major feature enablement and improvement initiatives, ensuring scalable, high-quality implementation. Provided technical guidance, resolved blockers, and supported architecture brainstorming for the team
- Actively mentored other team members, helping them grow into Subject Matter Experts by providing support and sharing both foundational and domain knowledge
- Worked closely with product managers to brainstorm project ideas and improvement initiatives, driving high-impact features
Junior Backend Software Engineer - Customer Care - Traveloka
May 2023 - Aug 2024
- Identified and resolved performance bottleneck on the core API of customer care ticketing system, achieving a 10x reduction in API latency and 50% decrease in end-to-end processing time
- Contributed to Traveloka’s central backend libraries, unlocking strong FIFO queueing capabilities on Traveloka backend services
- Resolved inconsistent state issues on asynchronous and complex customer care ticketing workflows, reducing the amount of unhandled and hanging ticket down to zero
- Built a robust and strong end-to-end monitoring system for the asynchronous flow in customer care ticketing system, ensuring real-time issue detection and correct flow execution
- Contributed to technology modernization on the backend system including resolving complex library compatibility issues and handling the namespace migration
- Designed and implemented the event-based integration between CRM platform and backend systems, resulting in high data consistency and reliability across platforms
- Wrote and presented technical design documents for each project, including architecture diagrams, data flow, and implementation plans, ensuring understanding across teams
- Assisted customer service agents and operations team to troubleshoot and resolving issues on the internal customer service agent tools
Software Engineer Backend Intern - PT Tokopedia
Feb 2022 - Aug 2022 (6 months)
- Become part of Contact Us team building Tokopedia Help Page and Customer Care Portal
- Contribute to code standardization across the tribe
- Strengthened log, monitoring, alert, and application performance tracing on all layer
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Database Teaching Assistant - Universitas Indonesia
Feb 2021 - Jul 2021 (5 months)
- Created answer key for Database Design problems
- Troubleshooted problems occur on database lab activity
- Tutored over 30+ students on database lab activity
Foundation of Programming 1 Teaching Assistant - Universitas Indonesia
Jul 2020 - Dec 2020 (5 months)
- Helped students on weekly programming lab using Python
- Assesed over 30+ student code assignment every week
Founder of SatuMutasi Indonesia
Apr 2020 - Jul 2020
- Designed and developed integrated dashboard system to collect transaction history from multiple banks and e-wallet in Indonesia
- Designed website user interface and mobile-friendly website based on user input
- Successfully built system based on microservices concept
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Founder of TixEvent Indonesia
Jul 2018 - Jul 2020
- Designed and developed ticketing system platform covering 4 large events and sold over 10.000 tickets
- Deployed initial website and patches to Google Cloud Services and maintained 99.5% SLA
- Built on-site ticket checkin platform that accessible on multiple devices and managed to check in over 100 tickets / minute
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Organizational Experience
PIC of Web Development - Pesta Rakyat Komputer (PERAK) Fasilkom UI
Dec 2020 - May 2021 (5 months)
- Led a team of 8 people to develop PERAK event website that reached 1000+ page hit per day
- Conducted weekly meeting to maintain staff tasks and progress
- Coordinated website development goals and features with other PICs
- Identified all errors on production website using Sentry.io and mitigated over 90% errors under 24 hours
- Reduced website load time over 50% by optimizing images and script loading dependencies
PIC of Web Development - Open House Fasilkom UI
Jun 2020 - Dec 2020 (5 months)
- Led a team of 4 people to develop Open House event website that had 800+ active users
- Built an automated SMTP email sending pool to send over 5000+ emails per week using Gmail SMTP and Amazon SES
- Successfully integrated unity games on event website and used by over 500+ users at same time
- Successfully automate deployment to server behind proxy using CI/CD pipeline with Gitlab Runner
- Built push notification system using Firebase Cloud Messaging and sent over 4.000 weekly notification
Staff of IT Development - CS UI Student Executive Board
Jan 2020 - Dec 2020 (11 months)
- Developed backend for blood donors website, doing complex data retrieval and computational while maintaining efficient SQL queries to database
- Designed high-fidelity prototype for blood donors website in partnership with Red Cross Society
- Developed integration on room reservation system, used by over 140 active student executive board members and campus academic staff.
- Improved User Experience on BEM Fasilkom UI Issue Tracker System by creating more efficient user flow
DSC UI Core Team Member - Google Developers Student Club
Dec 2019 - Sep 2020 (10 months)
- Organized organization events
- Made weekly meetups for event preparation
- Created weekly publication posts
- Assisted participants during event workshops
Projects I have done
MonAPI
2022
API Monitoring Tools to help engineers get notified if their system down. Support multiple notification channel such as discord, pagerduty, slack, and email.
PeduliLindungi Lite
2021
Web-based PeduliLindungi interface integrated with official PeduliLindungi API for easier access without needs to install application, reducing memory size and added features for better user experience, built using Preact, QRScanner, Nginx proxy.
Pesta Rakyat Komputer (PERAK) 2021 Website
2021
Built event website that provides dynamic information about ongoing competition, scores, mini-quizzes, news board, Fasilkom UI virtual explore, and typeracer games with cheating prevention, built using ReactJS, Redux, Django, PostgreSQL.
Open House Fasilkom UI 2020 Website
2020
Built event website that provides dynamic information about ongoing competition, scores, mini-quizzes, news board, Fasilkom UI virtual explore, and typeracer games with cheating prevention, built using ReactJS, Redux, Django, PostgreSQL.
Donoris
2021
Blood donor registration system, designed using waterfall development system and successfully documented all design process.
Reward Jar
2021
Loyalty points web app with strong use of design concept. Created testing to make sure application stability and reached 97% code coverage. Built using Java Spring.
Imotion FEB UI
2021
Event website that provides information about ongoing event. Includes personality checker with custom algorithm and result sended to email. One-page design concept with high use of animation and motion graphics. Built using Django.
Koze Official
2021
Official website of @koze.official. Product catalogue website that used as target from Facebook Pixel. Built using Django.
SatuMutasi
2020
Built an integrated dashboard that collects transaction history from different banks in Indonesia, implemented using Django, cron jobs, LXML, and multiple algorithms for securing passwords.
TixEvent (v3)
2020
Built an ticketing system platform that provides services for ticket selling with automated payment check, e-ticket generator, and on-site ticket scanning platform, built using PHP, Django, MySQL, PostgreSQL.
Trolee
2020
E-commerce system built using Django, PostgreSQL. Created using automated CI/CD Pipeline and Test Driven Development (TDD) reached over 89% coverage.
Dorakula
2020
Blood donor registration system in partnership with Red Cross Society. Developed on top of React and Django framework.
BEM Fasilkom UI Issue Tracker UX Upgrade
2020
Increased user experience on current system based on user feedback. Updated user interface using UI design concept and increased flow efficiency. Built using Laravel.
Ngombeh Jamoe
2020
Drink brand @ngombeh.jamoe official website. Provides easy updates on menu, prices, and descriptions. Built using Django.
Aphrodite Label
2020
E-commerce system focused on fashion. Built admin panel for store management to update products and manage orders. Built using Django.
Lanjoet
2020
Landing page of Lanjoet project. An Job Agency platform that helps seniors to meet their passion with collaboration with multiple micro-enterprise.
Trophy FEB UI
2020
Ticket selling platform of Trophy FEB UI. Managed over 2000+ online ticket sales and multiple promotion strategy. Highly dynamic ticket pricing and stock type to engage more customer. Integrated with PDF report generator and automated ticket email sending. Built using Django.
MaungAjar
2019
Platform that helps students meet study tutor. Used by over 250+ Fasilkom UI students, integrated with Universitas Indonesia SSO and Google OAuth, built using Vanilla PHP, MySQL.
Online Digital Signage
2019
Web-based digital signage system that update information in real time. Built using Vanilla PHP, and MySQL.
Current skills I have
Language
Go
Python
Java
JavaScript
Apex
SQL
SOQL
PHP
Tools
ReactJS / Preact
Django
Java Spring Boot
Laravel
PostgreSQL
MySQL
Redis
NSQ
ElasticSearch
GRPC
GraphQL
SonarQube
Git
Redis
AWS SES
AWS SQS
AWS SNS
AWS RDS
AWS DynamoDB
AWS DocumentDB
AWS Opensearch
AWS Lambda
AWS EC2
AWS ECS
AWS Eventbridge
AWS Cloudwatch
AWS S3
AWS Cloudfront
AWS API Gateway
AWS WAF
AWS VPC
AWS Route53
AWS ALB
AWS NLB
Google BigQuery
Github Actions
Docker
Salesforce
LWC
Datadog
New Relic
Terraform
Langfuse
Coprehensions
Software Engineering
Web Development
Data Structures
System Engineering
Network Routing
Network Security
Databases
UI Design
UX Design
Take a look at my CV
ATS-Formatted CV
Get in touch
Email
andrew92@ui.ac.id
susanto.andrew@ymail.com
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